Condensation, duct growth, and the damage underneath.
- The equipment side of every job stays yours
- Free assessment of the air handler, plenum, and surrounding assembly
- Thermal imaging to trace condensate travel
- A live job page showing what came out and what got contained
- A compensated referral relationship
Where this usually goes wrong
A plugged primary drain does not announce itself. The float switch never tripped, the secondary pan took it for a while, and by the time the customer calls you there has been water into a ceiling or a closet floor for weeks, with growth on the coil and in the plenum. You can replace the unit in a day. You cannot hand back a dry ceiling or a clean duct interior, and that part needs drying and containment equipment a mechanical truck does not carry.
What you get
Every line here is about what your client experiences after you hand us their name, because that experience is what your referral is made of.
The equipment side stays yours
Condensate losses and duct contamination reach us straight from homeowners, and somebody licensed for the mechanical half still has to do that half. We put it in front of the HVAC companies on this program. We do not quote systems, sell equipment, or install anything mechanical, so there is no version of this where we end up across a kitchen table from you.
The growth in the system gets handled correctly
Microbial growth in an air handler, plenum, or duct interior is a source-removal problem, not a fogging problem. We assess it, contain it so it is not pushed through the rest of the house during the work, and remediate to IICRC S520. When the right answer is replacing a duct run rather than cleaning it, we say that.
Your customer's ceiling gets dried before it becomes a mold job
Condensate runs along the top of a joist and drops through the ceiling somewhere that has nothing to do with where the unit sits. We put a thermal camera on the ceiling, a pin meter in the drywall and the wall base under it, and readings in the mechanical closet, so the drying plan covers the whole wet area rather than the part with the visible stain.
Sudden failure and long-term seepage, told apart in writing
A drain pan that let go last night and a condensate line that has been weeping for two years are two different findings, and only one of them is usually a claim. We record the condition, the readings, and the failure mode with dates and photos, so the customer's file says which one it is instead of leaving them to argue it from memory.
Your half and our half on the same page
A live link to the job: current status, moisture readings, photos, and documents. You know it got done, and your customer is looking at the same page you are.
The partner portal
The wet half of the job, on a page
You handed off the wet half of this loss and you can still see it. The customer does not separate your half from ours, so the page keeps both current: what the ceiling below the air handler is reading, what came out, what got contained, and when it is finished.
- Status
- assessment, containment, removal, drying, verification
- Readings
- daily moisture on the ceiling, the closet floor, and the assembly the condensate traveled through
- Photos
- numbered and dated, including the coil, the pan, and the condition on arrival
- Documents
- the scope, the estimate, and the written finding on sudden failure versus seepage
- Timeline
- the day it is finished, and the day the mechanical closet is yours again
Before you set new equipment, and again when they ask whether the smell is gone.
The partner view of a live job
Situations we handle for you
A clogged condensate line on an attic air handler has been dumping into the ceiling below.
Once the line is clear we map the ceiling and the wall cavity, bag the saturated insulation, and dry the assembly with daily readings. Attic condensate almost always travels farther than the stain shows, and the untouched wet area is where growth starts.
A customer says the house smells musty every time the system runs.
Free assessment of the air handler, coil, plenum, and accessible duct interior. Sometimes it is damp ground under the house being pulled through leaky return ducting rather than anything in the equipment at all. That finding saves your customer an equipment replacement they did not need.
A drain pan fails in a mechanical closet and soaks the carpet in two adjacent rooms.
Extraction, then drying of the closet floor, the wall base, and the pad or subfloor in both rooms. Carpet pad holds a surprising amount of water and a closet wall wicks it upward; both need readings, not a visual check.
You arrive for a scheduled replacement and find existing water damage at the removal.
Call us before you set the new equipment. We assess and document that day so the condition is on record with a date on it, and in most cases we can dry it without pushing your install more than a day or two.
Referral terms
How the referral arrangement works
An HVAC company that sends us the water and the growth gets a compensated referral relationship. That sits beside the reciprocal side of this and does not replace it. The terms get agreed in a conversation before the first job and put in writing. Nothing we pay a partner appears on a property owner's invoice, and no job is scoped or priced differently because a referral came with it.
Ask what the arrangement looks like on the first call. Compensation is never a condition of us taking a job, and you can decline it and keep every other part of the program.
Ask on the first call: (208) 391-5248Yours to hand out
Concrete things you get as a partner. Most of them exist so your client’s next question already has an answer.
- A live link to the job you referred, plus a direct line at (208) 391-5248
- Free assessment of the air handler, plenum, and surrounding building materials before you quote a replacement
- Remote assessment: text photos of the coil, the pan, or the ceiling stain and get an opinion back
- Thermal imaging that traces where condensate actually traveled through the assembly
- Written documentation separating a sudden mechanical failure from long-term seepage, for the customer's file
Questions we get
Do you sell or install HVAC equipment?
No. We do not quote systems, sell equipment, or recommend a different contractor for the mechanical work. The equipment side stays yours, and mechanical work on our own jobs goes out to HVAC companies that work with us.
Do you clean ducts?
Not as a service. When there is confirmed growth in an air handler, plenum, or duct interior, the job is physical source removal under containment, with the supplies and returns sealed so the work does not push anything through the rest of the house. Where a flex run is contaminated past the point of cleaning, we tell you it needs replacing instead of selling a cleaning that leaves it in the building. That is remediation to IICRC S520, which is what we are trained and equipped for. Routine duct cleaning is not.
Will insurance cover condensate damage?
That is the carrier's call and we do not predict it. Coverage usually turns on whether the failure reads as sudden or long-term, which is why the documentation matters more here than on almost any other loss. We record the condition, the readings, and the failure mode with dates, and the customer takes that to their carrier.
Does it cost me anything to send you a job?
Nothing. Assessments are free and there is no cost to refer. The compensated arrangement is agreed before the first job and it does not depend on how the job scopes out or whether the customer's carrier pays. Your customer is billed only if there is actual mitigation or remediation work, quoted in writing first.
Getting set up
Tell us what you run into and we’ll set you up. Takes one conversation, and there is no cost, no minimum, and no contract.