The interior half of a roof loss
- Roof repairs on our jobs go to roofers on the program
- Same-day tarp-to-drying handoff
- Attic and ceiling moisture mapping
- Daily ceiling and top-plate readings on a live job page
- A compensated referral relationship
Where this usually goes wrong
You get the roof watertight and the leak stops. The insulation, the ceiling drywall, and the top plate below are still holding water, and that is the part the homeowner looks at every day. Wet blown-in insulation does not dry in place. Somebody has to handle the inside, that somebody is not a roofing crew, and the customer is standing there asking you who it is.
What you get
Every line here is about what your client experiences after you hand us their name, because that experience is what your referral is made of.
Roof repairs come back to you
A wind or hail loss usually reaches us from the homeowner, and somebody still has to put the roof back. We hand that to the roofing companies that send us the interior work, and the homeowner hears who we are calling and why. The roof repair is yours and the interior water damage is ours.
The insulation actually comes out
Blown-in cellulose and fiberglass batt hold water against the ceiling assembly and will not dry in place no matter how long a fan runs. We bag out what is saturated, dry the top plate, the ceiling joists, and the drywall below, and put a pin meter on all three before anything gets closed back up. If those three already read what unaffected framing in the same house reads, there is no interior job here and we say so standing in the room.
Your customer files one claim, not two
We write the interior documentation to sit alongside your roof scope, so the file reads as a single loss with a single cause instead of two disconnected estimates. Two contractors submitting unrelated paperwork is how a homeowner ends up underpaid and unhappy with both of you.
You keep the customer
If you tarp it and tell the homeowner to find someone for the inside, they will call a restoration company that also sells roofs, and that company will be standing in the customer's living room with an opinion about your shingles. Handing it to us keeps that conversation from happening.
The interior closes out where you can watch it
A live link to the job: readings, photos, status, and the day equipment comes out. When your customer asks you how the inside is going, you have the answer without making a phone call from the next roof.
The partner portal
Ceiling and top-plate readings, from the next roof
You are on a roof, not standing in the customer's living room, and the interior work is the part they can see every day. The job page keeps you current on it without a call: what is done, what the ceiling and top plate are reading, and when the equipment comes out.
- Status
- extraction, insulation removal, drying, verification
- Readings
- daily moisture on the ceiling assembly, top plate, and wall below
- Photos
- numbered and dated, including the interior condition on arrival
- Documents
- the interior scope and line-item estimate that sits alongside your roof scope
- Timeline
- when the ceiling is closed back up, and when the equipment leaves
You are standing on the next roof and the homeowner is asking about the inside of their last one.
The partner view of a live job
Situations we handle for you
A wind event strips shingles and the ceiling drywall is sagging in two rooms by the time you get there.
The same day you tarp, we extract, take down the ceiling drywall that is past saving, bag the wet insulation above it, and set drying with daily readings. Sagging drywall is a safety issue and a mold source, and it does not wait for the permanent roof repair.
Ice damming backs water under the shingles and it shows up on an exterior wall inside.
We map how far it traveled down the wall cavity with thermal imaging, because ice dam water rarely stops at the visible stain. Then we dry the cavity without tearing out the whole wall where we do not have to.
A slow leak at chimney flashing has been going for a year and the sheathing and attic framing show growth.
The attic gets assessed first, at no cost. We scope the remediation, contain the attic so nothing disturbed up there is pulled into the living space through can lights and the HVAC returns, remediate, and issue post-remediation verification. While the flashing is being repaired, the attic gets cleared and documented.
A hail claim gets scoped for the roof only and the homeowner is stuck with the interior.
We document the interior damage with photos, readings, and a line-item estimate the homeowner can submit as a supplement on the same claim. This is a routine supplement, but only if somebody produces the documentation for it.
Referral terms
How the referral arrangement works
A roofing company that hands us the interior gets a compensated referral relationship, and it runs alongside the other direction, which is that roof work on our own jobs goes out to the roofers who work with us. The terms get agreed in a conversation before the first job and put in writing. Nothing we pay a partner appears on a property owner's invoice, and no job is scoped or priced differently because a referral came with it.
Ask what the arrangement looks like on the first call. Compensation is never a condition of us taking a job, and you can decline it and keep every other part of the program.
Ask on the first call: (208) 391-5248Yours to hand out
Concrete things you get as a partner. Most of them exist so your client’s next question already has an answer.
- Daily ceiling, top-plate, and attic readings on the job you handed off
- Free attic assessment: sheathing and rafter readings, what is growing, and whether the insulation is holding water
- Same-day tarp-to-drying handoff, including nights and weekends at (208) 391-5248
- Thermal imaging that maps where the water actually traveled inside the assembly
- Interior documentation and a line-item estimate written to sit alongside your roof scope as one loss
Questions we get
Do you do roofs too?
No. We do water damage and mold. We do not sell, quote, or inspect roofs, and we will not introduce ourselves to your customer as anyone who does. Roof work on our own jobs goes out to roofers who work with us. The handoff only works if you never have to wonder about that.
Who talks to the insurance company?
The homeowner. It is their claim and their policy. Our part is the interior half of the paper, written in the same Xactimate format your roof scope uses so the two read as one loss instead of two unrelated estimates. Your side of the claim stays entirely yours.
What if the attic already has mold?
Then we scope remediation with containment so nothing gets pulled into the living space, and we produce post-remediation verification when it is finished. Attic growth from a long-running leak is common, and it gets handled as its own line item with its own documentation.
Does any of this cost me?
No. Assessments are free and referring costs you nothing. The compensated arrangement is set up once, before the first job, and it then applies to the interior work on every loss you hand us. Your customer is billed for that interior work, usually through their claim.
Getting set up
Tell us what you run into and we’ll set you up. Takes one conversation, and there is no cost, no minimum, and no contract.